- How do I register for a program?
Online: Register online with a Visa or Mastercard, and use your family Playcard account number and PIN to log into the site. These numbers can be found at the end of any receipt you have received from us. If you do not have this information, the Parkgate front desk staff will be happy to provide it to you.
By phone: to register by phone, you will need a credit card, and your family Playcard account number and PIN to register.
- Call Customer Call Centre at 604-987-7529, Monday to Friday from 8:30am-6:30pm, to register by speaking with a customer service representative.
- Call 604-983-6350 to register at Parkgate Community Centre at the front desk.
In-person: Visit the Parkgate Community Centre during office hours for in-person registration:
Monday to Friday 6:15am – 9:15pm
Saturday and Sunday 8:15am – 5:15pm
You may also register in-person at any North Vancouver Community recCentre facility.
For more registration details, please visit our registration page.
- What is the Refund Policy?
You’ll receive a full refund if you request to withdraw from a program or daycamp more than five days before the scheduled start date.
You’ll be refunded for the program fee less the charge for one class if you request to withdraw anytime between five days before the program starts and the start of the second class. PLEASE NOTE: No refunds or credits can be issued after the second class of a program starts. Fees for one-day programs and weekend workshops are non-refundable when withdrawn less than 5 day prior to start of class.
For more information, please visit NVRC’s Refund Policy page.