Child & Family FAQs

Does my child need to complete a gradual entry process?

Yes, all children must complete a gradual entry process. The supervisor of the program will create the schedule and share it with you. The gradual entry process typically takes place in the first week of the month that your child begins. If space permits, it may be arranged to complete the process the week before. For an early gradual entry, additional fees will be charged.

When can I put my child's name on the wait list?

September 12, 2018

We are currently not accepting any new applications onto our PCSS Child Care Wait List. We will update this page when it re-opens. In the meantime, for further information about the wait list, please click here: PCSS Waitlist FAQ

We understand that seeking high quality child care for your children is extremely important and can be stressful. A very good resource to help in your search for child care is North Shore Community Resources’ Child Care Resource & Referral Page

What are the hours of day care at Parkgate Child & Family Centre?

Infant/Toddler program: 8:00am – 5:00pm
3-5 Group Care: 7:30am – 5:00pm
School Age Care: 7:30am – 6:00pm
My First Preschool: 9:30 – 11:30am Mon/Wed or Tues/Thurs

How long is the wait list? How long can I expect to wait for a space? Is the list numbered?

The wait for an available space in any of our programs varies greatly.  The longest wait is for children under three and this wait can be anywhere from one to three years.  Our waitlist is not numbereed for a variety of reasons.  Spaces are filled in our infant and toddler program according to birth month, birth year and gender.  We offer full-time and part-time spaces, and what we have to offer may match what a family is looking for (i.e. there may be a Monday/Tuesday space available, but the family whose child fits the other criteria only needs Thursday/Fridays).  For these reasons, it is not possible to number the list.

What can I expect in a group care setting?

Choosing a child care program is a very important decision for any family.  While some families choose an in-home caregiver, such as a nanny, or a small at-home daycare, other families choose group care programs.  Staff are partners with parents in caring for their child.  A child enrolled full-time can spend 50+ hours a week with the staff in the program.  It is important for parents to familiarize themselves with certain positives and realities of group care.

  • For children under three years, there is a ratio of one staff to four children.  Not all parents are prepared for their child to share the attention of their caregiver.
  • Children who attend group care programs (both small and large programs) will seem to get sick more often.  Children spending time together pass along colds, flu’s and other nuisances, such as lice, quite often.  Toys and furniture are sanitized daily and weekly respectively; furniture such as tables are sanitized many times a day.  For sanitization, our program uses ‘Virox 5’, which is a broad spectrum sanitizer.  This disinfectant is a virucidal and bactericidal agent and is manufactured for use in health care, institutional facilities and food processing establishments.
  • Children in our programs spend much time outdoors and it surprises some parents that children play outdoors regardless of the weather.  Children in our programs will play outside in the sun, the rain and the snow.  Parents are required to provide their child with appropriate clothes for the weather.  In our programs, children play in the sprinkler on hot days and sit in mud puddles on rainy days.  Parents should be prepared to pick up a wet/and or dirty child at the end of the day.
  • Children participating in group care situations benefit from opportunities for relationship building with a variety of adults and children.  Group centres are large and fun places to learn and experiment.  Children in group centres have opportunities for building life and social skills each day they attend.  Children who attend group centres find the transition to kindergarten easier than those who don’t. They have had experience being in a group, learning routines and moving through daily transitions.

Youth FAQs

Preteen Dance FAQs

Parkgate Community Services Society has been programming preteen dances at Parkgate Community Centre since 2007. While the popularity of these dances has increased over the years, the goal of creating a safe, fun, positive environment still remains our top goal. We are proud to offer several of these dances each year as they allow us to bring together, connect, and build memories with preteens.

1. How many preteens come to these dances?

We accommodate up to 550 grade 6 and grade 7 students at these dances. This number has been determined as safe and manageable and was arrived at with consultation of staff members, the fire department, our insurance company, and youth themselves.

2. How soon before the dance should I purchase my ticket?

We recommend the sooner the better. Even purchasing all tickets for the season on registration day is great way to ensure you don’t miss out on any preteen dances.

3. I have purchased a ticket to the dance and now I can no longer attend the dance?

We know things change and stuff comes up. We follow the North Vancouver Recreation Commission and Culture refund policy, which is “you’ll receive a full refund if you request to withdraw from a program or day camp more than seven days before the scheduled start date”. Medical reasons can be accommodated.

4. Can I transfer my ticket to a friend?

No. To keep the process fair to all individuals we keep a waitlist once a dance sells out. As spaces become available we phone those on the waitlist. Phoned waitlist individuals are given 24 hours to claim the ticket. If spaces open up less then 24 hours before the dance only 4 hours of call back time is given.

5. How many staff are there at the dances and who are they?

We maintain a minimum ratio of one dance crew member for each twenty participants. The dance crew is made up of the Parkgate Youth Services team along with staff from Parkgate’s Child Care department. Volunteers are also huge contributors to the preteen dances. Typically these volunteers are grade 11 and 12 students who are great at peer mentoring. Each member of the dance crew (whether staff or volunteer) has passed a criminal record check, and several staff members trained in first aid are present during the event. In addition to the dance crew, Genesis Security provides licensed, professional security personnel.

6. How loud is the music at the Preteen Dances?

We do a decibel level check every half hour at the dance totaling a minimum of 6 throughout the dance to ensure that music is in safe range for dancers. 88 dBA is our targeted decibel level. This number has been determined in accordance to Section 139 of the Regulation for Industrial Establishments (Reg. 851), which is outlined as an individual’s maximum daily levels of noise exposure in a 4 hour period. Ear plugs are available upon request for dance participants through dance crew staff.

7. What type of music is played at these dances? Is it appropriate?

Our DJs have been instructed to make sure the music reflects our goals of creating a fun, positive environment. We play the latest top 40 hits, but also field requests directly from the youth along with including some fun retro dance songs. All music played is clean/radio versions, so they are free of profanity.

8. What activities occur at the dances?

We work hard to make the dances a welcoming environment for all. We understand that each preteen is different. Some personalities may gravitate to our dance crew lead dance offs, limbo contests, etc; whereas others may appreciate non-dance activities with smaller crowds, such as karaoke or games of pictionary/hangman.

9. Where does the profit from the Parkgate Preteen Dance go?

While the aim of these preteen dances is to engage and socialize youth, any profits generated after the cost of running the dance is redistributed back to support Parkgate Community Services Society’s Youth Services programs. These low cost/no cost programs include weekly preteen/teen drop-ins, skate park BBQs, and the one to one crisis support we offer youth in the Mount Seymour/Deep Cove area.

10. I can’t make the dance for 7pm what do I do?

No problem, you have until 8:00pm in check-in/redeem your dance ticket in the main entrance. After 8:00pm we take down the check-in tables and focus our attention to supervising and interacting with the preteens.  Check-in after 8:00pm will occur by visiting the “office area” in Parkgate’s main entrance. Sorry after 9:30pm access will be denied.

11. Is there a safe place to check / leave valuables such as money, cellphones, etc?

We strongly discourage preteens from bringing valuables to the dance including cellphones, as it is easy to misplace or lose items. $5 spending money should be adequate to purchase from the concession stand. Backpacks and jackets can be left in the coat check room at no charge. There is a courtesy phone in the lobby and youth workers have access to phones for youth to use if needed (ie. arrange a ride or check-in). Any dance crew member can help your child find a phone.

12. Can I take photos/selfies at the dance?

Again we encourage youth not to bring valuables such as cellphones and cameras. We don’t allow photography at the dances as Parkgate Community Services Society policy requires consent when photography is occurring. If a staff member observes photography this will be taken very seriously and will result in us taking appropriate action including discussions, deleting photo(s), and ongoing picture taking could result in being asked to leave the dance. We do take photography seriously, but at the same time can’t guarantee that we are able to stop every photo emerging from the dance.

13. Is the dance a nut free environment?

No. If youth have an allergy they are reminded to check labels and concession staff can help them make appropriate choices. We only sell nut free items but can’t guarantee that the facility and dance is certified nut free.

14. Why do we require PerfectMind account/membership card/photo for the dances?

The PerfectMind membership is the way we verify participant has a ticket. The attached photo to the PerfectMind account is how we confirm that is YOU checking in. Therefore, we ask that all dance goers bring a PerfectMind membership card and get a photo prior to dance to ensure the smoothest and quickest entry possible. It also helps us ensure that someone else who is claiming to be you doesn’t gain entry. PerfectMind also provides us with contact information in the event of an emergency. The PerfectMind membership card is free and can be obtained at any NVRC front desk.

15. What if I have lost my PerfectMind membership card for the dance?

Your card can be replaced for free any NVRC front desk. Please keep in mind that if you don’t have your membership card or photo entry will take some time and will delay you getting into the dance.

If you do have further questions, concerns, or general feedback please feel free to call the Youth Services Supervisor at 604-783-8053.

What happens at the Youth Centre?

The Youth Centre at Parkgate Community Centre is a safe space for youth to chill. Free food is available at almost all drop-ins. Facilities include a large screen TV, Wii, PS3, pool table, foosball, air hockey, board games and access to a gymnasium with various sporting equipment. Drop-ins also feature movies, art and crafting materials, climbing wall opportunities and more. To see what is happening, check out the youth events calendar.

Who goes to the Youth Centre?

Youth from ages 11 to 18 are welcome to drop in to the Youth Centre during times listed on the Youth Centre page.  Note that preteens and teens have different drop-in times. Occasionally there are events for youth aged 19 to 24. Please check out the youth events calendar for more information.

Who can I talk to at the Youth Centre?

The Youth Centre is staffed by trained youth workers who can support you through an issue and/or direct you to other community resources.

Youth Services Supervisor: Dale Cheyne
Cell: 604-783-8053
[email protected]

Youth Centre Coordinator: Natasha
Cell: 604-783-5754
[email protected]

Youth Outreach Worker: Nic
[email protected]

Youth Outreach Worker: Shakila
Cell: 778-885-9583
[email protected]

Youth Outreach Worker: Erika
Cell: 778-882-2566
[email protected]

What makes the Youth Centre a safe place?

The Youth Services team, along with youth who frequent the Youth Centre, have developed three rights and three responsibilities for the centre.

Senior FAQs

Do I need a Seniors' Centre Membership to participate in seniors programs?

Yes. The annual membership fee is $5. All proceeds of this membership go directly to seniors’ programs and is a way of showing support for the Parkgate Seniors’ Centre.  As of January 2015 also all seniors attending drop in games programs at Parkgate will have to purchase an annual membership. Why?

  • Membership is only pennies per day.
  • Membership allows us to keep registration costs down.
  • Membership allows us to show community need in order to apply for funding.
  • Members receive the following benefits:
    • access to registered programs, out trips, special events and lunches,
    • access to drop in games programs with coffee and baked goods (purchase punch card) and
    • special members’ rate at Wednesday Eat Local lunches..
Why do I need a fitness pass for some programs?

Some programs for seniors that operate out of Parkgate Community Centre are North Vancouver Recreation Commission programs. Programs like Cardio Rehab require a special membership, while others require a valid NVRC fitness membership.

What is included with a membership to Parkgate Community Services Society?

As a member of Parkgate Community Services Society you are entitled to vote at the Annual General Meeting and you will receive periodical newsletters. A healthy membership assists the society when it is seeking funding for programs and services. There are no obligations or costs associated with being a member of the society. To become a member of PCSS, please complete and return the Membership Application form to Parkgate Community Centre in person, by mail or fax.

How do I register for programs?

Online: Register online with a Visa or Mastercard, and use your family Playcard account number and PIN to log into the site. These numbers can be found at the end of any receipt you have received from us. If you do not have this information, the Parkgate front desk staff will be happy to provide it to you.

By phone: to register by phone, you will need a credit card, and your family Playcard account number and PIN to register.

  • Call Customer Call Centre at 604-987-7529, Monday to Friday from 8:30am-6:30pm, to register by speaking with a customer service representative.
  • Call 604-983-6350 to register at Parkgate Community Centre at the front desk.

In-person: Visit the Parkgate Community Centre during office hours for in-person registration:

Monday to Friday               6:15am – 9:15pm
Saturday and Sunday        8:15am – 5:15pm

You may also register in-person at any North Vancouver Community recCentre facility.

For more information visit our Register page.

What volunteer roles are available in the Seniors’ Centre?

Check out our Volunteer page for information on volunteer roles available at Parkgate Community Centre.

Leisure FAQs

How do I register for a program?

Online: Register online with a Visa or Mastercard, and use your family Playcard account number and PIN to log into the site. These numbers can be found at the end of any receipt you have received from us. If you do not have this information, the Parkgate front desk staff will be happy to provide it to you.

By phone: to register by phone, you will need a credit card, and your family Playcard account number and PIN to register.

  • Call Customer Call Centre at 604-987-7529, Monday to Friday from 8:30am-6:30pm, to register by speaking with a customer service representative.
  • Call 604-983-6350 to register at Parkgate Community Centre at the front desk.

In-person: Visit the Parkgate Community Centre during office hours for in-person registration:

Monday to Friday               6:15am – 9:15pm
Saturday and Sunday        8:15am – 5:15pm

You may also register in-person at any North Vancouver Community recCentre facility.

For more registration details, please visit our registration page.

Fitness FAQs

Where do I find a schedule for weekly drop-in fitness classes?

An updated schedule of the Parkgate weekly drop-in fitness classes is available for pick up at the Parkgate front desk. Alternatively, please visit our partner North Vancouver Recreation and Culture’s Fitness Classes page for current Drop-in Fitness Schedule.

Facility FAQs

What are the insurance requirements for rentals at Parkgate Community Centre?

Our insurance requirements for rentals…

What is the rentals cancellation policy?

Our rentals cancellation policy…

What if my event is a fundraiser?

For fundraising events, we require…

Is there anything I should know if I would like to serve food at my event?

If you are serving food…

Can I serve alcohol at my function?

If you are serving alcohol you are required to provide …

Can I advertise my event in the recreation facility I am renting at?

Groups renting Recreation Commission facilities shall be permitted to…

What is the Socan fee on my contract?

SOCAN is the Society of Composer, Authors and Music Publishers of Canada…

What is included in my rental?

Room rentals include…

Volunteer FAQs

How do I apply to volunteer?

1. Complete the online application form:
General Volunteer Application form
or Summer Volunteer Application form

2. The volunteer coordinator will contact you within 7 – 10 days to arrange a time to meet and see what might a best fit for you here at Parkgate.

3. Complete and sign all required forms
(hard copies are also available at the Parkgate Front Desk):

  1. Volunteer Criminal Record Check: required for all volunteers
  2. Volunteer Immunization Form: required for all Child Care and Day Camp volunteers. Also see Routine Adult Immunization Schedule
  3. Photograph Release Form: required for all volunteers
  4. Become a vital part of the Parkgate Community!

For complete details about how to volunteer please see our apply now page.

What volunteer opportunities are currently available?

For current volunteer positions please see our volunteer opportunities page.

Donate FAQs

How can I donate to Parkgate Community Services Society?

Please see our Ways to Donate page.

How is my donation to Parkgate Community Services Society used?

Parkgate Community Services Society is a not-for-profit society.  Please go to our Overview page for information about how your donation will benefit the community.

What is the Parkgate Community Legacy Fund?

Launched in 2008, this fund was established through the Vancity Community Legacy Foundation, to provide funding to programs, operations, initiatives and activities of Parkgate Community Services Society that are beyond the scope of the annual operating budget.  The Parkgate Community Legacy Fund is an enduring fund: only the interest which the fund accumulates will be disbursed.  Your ‘gift’ to the legacy fund will ‘endure’ and keep giving for years to come.

If I make a donation to PCSS will I receive a tax receipt?

All financial donations made to PCSS receive a tax receipt and are acknowledged at our Annual General Meeting.